Terms of service.

SECTION 1

In these terms: · "Tax Tracker", "we", "us", "our" means Tax Tracker Pty Ltd, registered with the Tax Practitioners Board as a tax agent under TAN 26321143. · "You", "your" means the person or entity using the website or engaging us for tax-agent services. · "Website" means taxtracker.com.au and its sub-domains (including the client portal at app.taxtracker.com.au). · "Services" means any tax-agent, BAS-agent, bookkeeping, SMSF or advisory work we perform under a signed engagement letter. · "Engagement letter" means the per-client letter setting out scope, fee, timing and any special conditions for a specific piece of work. · "TPB" means the Tax Practitioners Board. · "IPA" means the Institute of Public Accountants. We are bound by the IPA's professional and ethical standards including APES 110 Code of Ethics.

SECTION 2

Tax Tracker Pty Ltd (ABN 30 681 334 289; TAN 26321143) operates the website and provides tax-agent services from 26 Basildon Crescent, Strathtulloh VIC 3338. By using the website or engaging us for any work, you agree to these terms. Where your specific engagement letter conflicts with anything here, the engagement letter wins. Where these terms or the engagement letter conflict with mandatory rights you have under Australian Consumer Law or other Australian legislation, that legislation wins.

SECTION 3

You may browse the website, read our content, use the refund calculator, and submit enquiries through the contact form. You agree not to: · Submit false information through any form · Attempt to access non-public areas of the site (the client portal is for clients only) · Probe, scan, scrape or otherwise interfere with the site's normal operation · Use any content, calculator, or design element from this site for commercial purposes without our written permission We make every reasonable effort to keep the site accurate and up to date, but tax law changes constantly. Information on this site is general — it is not personalised tax advice. For advice on your specific situation, engage us.

SECTION 4

Whether you fill in a contact form, upload to the portal, or hand us paper records in our office, you confirm that: · The information is yours to share, or you have the authority of the person it relates to · It is accurate and complete to the best of your knowledge · You will tell us if anything material changes during our engagement We rely on the information you give us. We do our own checks where the law requires it (identity verification, anti-money-laundering) but we don't independently verify every figure — that's not what a tax agent does, and the cost would be prohibitive.

SECTION 5

When you ask us to do real work — a return, a BAS, bookkeeping, SMSF administration — we send you an engagement letter setting out the specific scope, the fee, the timeframe, and any conditions that apply. The engagement begins when you sign and return that letter (or accept it via our portal). The engagement letter is the binding contract for that piece of work. These terms are the background framework that fills in anything not specifically covered.

SECTION 6

Every fee is quoted in writing before we start. The quote is fixed unless the scope of work materially changes — in which case we tell you the moment it does, with a new number, before doing anything outside the original quote. Invoices are payable within 14 days of issue. We accept bank transfer, BPAY, and major debit / credit cards. Persistent late payment may result in suspension of work and, in rare cases, termination of the engagement. We do not charge punitive late-payment interest. If an invoice is more than 30 days overdue and we have given you written notice, we may charge simple interest at the Reserve Bank cash-rate target — no margin on top — to cover our cost of working capital. Reasonable third-party debt-recovery costs are recoverable if recovery proceeds, capped at the amount actually paid to the recovery agent. We will tell you in writing before commencing any debt-recovery action.

SECTION 7

Before work has started, you can cancel an engagement at any time and we'll cancel any pending invoice. No fee applies. Once work has started, you may still cancel by giving us written notice. We will: · Stop work immediately on receiving notice · Issue a final invoice for work completed up to that point, charged at the proportion of scope completed (or at our standard hourly rate if the work doesn't divide neatly) · Hand over your records and any partially completed work once the final invoice is paid If you've prepaid for work we haven't yet performed, we refund the unused portion within 14 days. We do not charge cancellation penalties. If you believe a service we delivered does not meet the standard you reasonably expected, contact us first — most issues are resolved by re-doing the work at no charge or by adjusting the invoice. Where we have made an error that caused you direct financial loss, our liability is governed by the limitation-of-liability section below and the professional standards scheme.

SECTION 8

You retain ownership of your records, your data, and the lodged documents we prepare for you. You can take copies away whenever you ask. We retain ownership of our internal templates, working papers, methodologies, training materials, and the code that runs this website and the client portal. Engaging us doesn't grant you a licence to copy, distribute or repurpose those materials beyond your own internal use.

SECTION 9

Each party will treat the other's confidential information confidentially. Confidential information includes anything that, by its nature or the circumstances of disclosure, would reasonably be regarded as confidential. We will: disclose your information only to the recipients listed in our privacy policy and only for the purposes set out there; not use your information for any unrelated purpose; and protect it consistent with APP 11 (security) and our APES 110 confidentiality duty. You will: not publicly disclose our pricing schedule, working papers or methodology except as needed for your own internal record-keeping, with your professional advisers (lawyers, other accountants, auditors) under their own confidentiality obligations, or where disclosure is required by law. Neither obligation prevents either party from disclosing information that is, or becomes, public through no breach of this clause; was already known to the receiving party before disclosure; or is independently developed without reference to the other party's confidential information. Neither obligation overrides any party's right or duty to disclose under Australian law (court order, statutory notice, mandatory regulator reporting, public-interest reporting under APES 110 §225).

SECTION 10

We provide the website and our services with reasonable care and skill. We do not warrant that: · The website will be available without interruption (we run on third-party hosting and rely on internet routing outside our control) · Information on the website will be free from every typographical error or omission (we correct issues promptly when notified) · A particular tax outcome will be achieved on a specific return — outcomes depend on facts, ATO interpretation, and applicable law at the time of lodgement · Any third-party platform we recommend (Xero, MYOB, document portals, the ATO Online Services for Agents) will operate without fault Nothing in this section excludes any guarantee, condition, warranty or right that you have under the Australian Consumer Law that cannot lawfully be excluded.

SECTION 11

Our liability is limited by a scheme approved under Professional Standards Legislation through the Institute of Public Accountants. See /legal/liability-scheme for the scheme cap and the standards we are required to maintain. To the extent permitted by Australian law and subject to the scheme cap, our total liability for any claim arising under these terms or under an engagement letter is limited to the higher of: · The fees you have paid us for the specific service that gave rise to the claim in the 12 months immediately before the claim arose, or · The recovery available to you under the IPA Professional Standards scheme cap (see /legal/liability-scheme) We are not liable for the following, except to the extent the loss was caused by our own negligence or breach of professional duty: · ATO penalties or interest charges arising from information you didn't give us, or gave us late · Decisions you make based on general content on this website (it isn't personal advice — see /legal/disclaimer) · Failure of any third-party platform or service we use in good faith (Xero, MYOB, the ATO portal, hosting providers) where we have followed reasonable steps · Indirect, consequential, special or punitive damages, or loss of business, profit, opportunity or goodwill · Force-majeure events outside our reasonable control Nothing in this clause excludes, restricts or modifies any right you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other Australian law that cannot lawfully be excluded.

SECTION 12

To the extent permitted by Australian law, you agree to indemnify us on a reasonable and proportionate basis against any third-party claim, loss or expense actually caused by: · Information you provided that was false, misleading or materially incomplete · Your material breach of these terms or your engagement letter · Your unauthorised use of the website or the client portal Reciprocally, we will indemnify you on the same reasonable and proportionate basis (subject to the scheme cap and the limitation of liability above) against any direct loss caused by: · Our negligent advice or work · Our material breach of these terms or your engagement letter · Our unauthorised disclosure of your information in breach of our privacy policy Neither party's indemnity applies to the extent the claim or loss was caused by the indemnified party's own negligence, breach of these terms, or breach of professional or statutory duty. Neither indemnity excludes or restricts any non-excludable right under the Australian Consumer Law.

SECTION 13

You can end an engagement at any time, in writing. We will hand over your records, raise a final invoice for work done to date, and revoke our agent authority with the ATO once invoices are settled. We can also end an engagement, with reasonable written notice, if: · You ask us to do something we believe would breach our obligations as a registered tax agent or as IPA members · You repeatedly fail to provide information we need to complete the work · An invoice is more than 60 days overdue and we have given you written notice of the overdue amount · A conflict of interest arises that we cannot resolve Reciprocally, you may end an engagement immediately, without penalty and without paying any further fees beyond work completed to date, if: · We fail to meet a written deadline by 30 days or more, where you supplied us with the information we needed in time · We materially breach these terms or your engagement letter · A conflict of interest arises on our side that we cannot resolve to your reasonable satisfaction · We lose our TPB registration or our IPA membership during the engagement In all cases the terminating party will explain the reason in writing and give the other a reasonable opportunity to fix anything that's within their power to fix.

SECTION 14

If something goes wrong, the first step is always to talk to us — email info@taxtracker.com.au or call (03) 8732 2126. Most issues are resolved this way within a few business days. If you are not satisfied with our response, you can: · Lodge a complaint with the Tax Practitioners Board at tpb.gov.au — the TPB regulates registered tax agents and investigates complaints about agent conduct · Lodge a complaint with the Institute of Public Accountants under its complaints process · Refer the matter to mediation through the Resolution Institute or another mutually agreed mediator Court proceedings are a last resort. Any unresolved dispute will be heard in the courts of Victoria, Australia.

SECTION 15

We ask that any claim under these terms or an engagement letter be brought reasonably promptly after you become aware (or ought reasonably to have become aware) of the matter — early notice helps us correct errors at no cost to you in most cases. We do not seek to shorten the limitation periods set by Victorian law: any claim you bring must be brought within the period required by the Limitation of Actions Act 1958 (Vic) — typically six years for a contract or tort claim, longer for some statutory rights. If a shorter period was previously written into our terms, it has been removed; you have the full statutory period.

SECTION 16

These provisions apply to the agreement as a whole. · Notices: written notices to us go to info@taxtracker.com.au or to our registered address. Notices to you go to the email or postal address you most recently provided. · Entire agreement: these terms together with your engagement letter and our privacy policy form the entire agreement between us. They replace any earlier representations. · Severance: if any clause is held unenforceable, that clause is severed and the rest remain in force. · Waiver: a failure or delay in enforcing a right is not a waiver of it. Waivers must be in writing. · Assignment: you cannot transfer your rights under these terms without our written consent (which we will not unreasonably withhold). We may assign our rights to a successor entity on written notice to you, but only where the successor is a registered tax agent under the Tax Agent Services Act 2009 of equivalent professional standing — that is, holding current TPB registration, professional indemnity insurance meeting TPB minimums, and membership of a recognised professional association (IPA, CA ANZ, CPA Australia, or equivalent). If the proposed successor does not meet that standard you may terminate the engagement on receipt of the assignment notice without paying any fees beyond work completed to date. · No agency: nothing in these terms makes either of us the agent, partner or employee of the other, except for the specific tax-agent authority granted in the engagement letter. · Force majeure: neither party is liable for failure to perform caused by events outside its reasonable control (natural disaster, pandemic, internet outage, ATO platform failure, government action).

SECTION 17

We may update these terms from time to time. The version on this page, with the date at the top, is the current one. For a material change — meaning a change that materially reduces your rights or increases your obligations — we will email current clients at least 30 days before the new version takes effect. During that 30-day notice period you may, without penalty: · Reply objecting to the change and continue under the previous terms until the end of your current engagement, or · Terminate any continuing engagement (recurring BAS, monthly bookkeeping, ongoing SMSF administration) effective on the date the new terms would otherwise take effect — we will hand over your records and revoke our ATO authority once any work-completed-to-date invoice is settled, with no termination fee If you continue to use our services after the new terms take effect without objecting, you accept the updated terms. Non-material changes (typo fixes, clarifying language, updates to contact details) take effect immediately and don't trigger the 30-day window.

SECTION 18

These terms are governed by the law of the State of Victoria, Australia. The courts of Victoria have non-exclusive jurisdiction over any dispute that the parties cannot resolve through the complaints process above.

SECTION 19

26 Basildon Crescent, Strathtulloh VIC 3338 Phone: (03) 8732 2126 Email: info@taxtracker.com.au Tax Tracker Pty Ltd · Registered Tax Agent · TAN 26321143 · Member of the Institute of Public Accountants · Liability limited by a scheme approved under Professional Standards Legislation.